Understanding Certification Choices
In today’s competitive landscape, small businesses rely heavily on external support services to navigate complex areas such as Health and Safey, Human Resources, and Employment Law. However, a recent article by The Times has brought to light some troubling practices by Citation, a non-UKAS accredited service provider, that have left many small business owners feeling trapped and misled.
The issue with long-term contracts
According to the Times, Citation has been accused of pressuring clients into signing long-term contracts that automatically roll over upon expiry, locking them into unwanted services. Customers have reported aggressive recovery tactics, including the use of bailiffs for those unable to pay. These contracts, often spanning up to ten years, can be particularly burdensome for small businesses whose circumstances may change rapidly.
Clive May, a Citation client, expressed his frustration, stating, “The reality is the complete opposite. In my experience, they add to the headaches of running a small business.” Another customer, Laki Rahman, was blindsided by a £11,000 bill after being misled about her contract terms during a high-risk pregnancy.
Why UKAS Accreditation Makes a Difference
As a UKAS Accredited Certification Body, we pride ourselves on transparency and fairness in all our dealings. Our contracts are straightforward, running on an annual basis with clear communication of our terms and conditions. This ensures our clients are never caught off guard or locked into lengthy agreements that no longer serve their needs.
Our commitment to flexibility and customer satisfaction means that you can trust us to provide the support you need without hidden clauses or aggressive tactics. We’re here to help you achieve your business ambitions, not add to your stress.
Flexible and Transparent Contracts
We believe that the best way to support small businesses is through flexible, transparent contracts, that adapt to their challenging needs. Our rolling yearly contracts are simple and clearly communicated, giving you peace of mind and the freedom to focus on what you do best – running your business.
Ian Cass, managing director of the Forum of Private Business, highlights the importance of suitable contract lengths for small companies: “Best practice is to keep initial contract durations short, with a right to terminate on an agreed notice period”. This approach is in sync with our own values and practices.
At Interface NRM, we understand the challenges faced by small businesses and are dedicated to providing reliable, ethical certification services. Choose us for a partnership built on trust, clarity and mutual success.
For more information contact us today.
Source: The Times
Recent Posts
Interface NRM celebrates becoming the UK’s largest provider of FSC® certificates
Interface NRM, based in Telford, Shropshire are incredibly proud to announce another major milestone in our journey to setting a diamond standard in certification services: we’ve become the largest provider of FSC certificates in the [...]
Interface Insights: how ISO 9001 certification empowers small businesses to boost local economies and communities
The Power of ISO 9001 for Small Businesses ISO 9001 is an internationally recognised standard for quality management systems. It’s a valuable tool for small businesses aiming to build a reputation for reliability and efficiency. [...]
Interface Insights: Driving innovation in sustainable forestry through FSC® certification
For businesses pursuing sustainable forestry management, the Forest Stewardship Council® (FSC®) is pivotal in driving innovation across the forestry sector. The Forest Stewardship Council® is an international nongovernmental organisation promoting environmentally appropriate, socially beneficial, [...]